FAQs for:

A bank official will contact you within 2-3 working days to complete the formalities involved with opening the account.

We will require your ID proof, address proof, photo, PAN Card, age proof and initial payment cheque to open an account

Please click here to view the interest rates applicable for a 12 month RD.

Existing customers have to maintain the product’sregular AMBHowever, new customers can open a Savings Account with the zero balance facility for a Holiday Builder Account, for a 12 month RD. After the period of 12 months, the product’s regular AMB will have to be maintained. The bank official who will visit you can help in clarifying any further details.

If you are unable to continue with the RD or maintain the sufficient balance, the charges as per the regular product requirement will be levied on to the account.

If your Savings Account is opened without an AMB requirement, the monthly balance does not have to be maintained. However, for existing customers the regular product AMB will need to be maintained

Existing Kotak customers only have to open an RD account with the bank. Additionally a Term Sheet & Standing Instruction Form for the transfer of the RD’s maturity proceeds to the travel partner will need to be signed by you.

Yes, you will be sentregular alerts related to due payments

No, the RD amount will be debited directly from your Savings Account. You need to ensure that the sufficient balance is maintained in your Savings Account to fulfil the RD payments. You can also regularize the RD account using the Regularize RD option available through Net Banking.

If you miss a payment of the RD, 5 further attempts are made to collect the RD instalment from your account. You will have to ensure the Savings Account is sufficiently funded for the RD amount to be debited.

No, you don’t have to resubmit the KYC documents. However, you will have to submit the RD Form, Term Sheet and Standing Instruction Form.

No, Kotak will not call you before transferring the amount as it is transferred on the basis of the Standing Instructions received from you. However, the RD Maturity alert & Regular SI alert will be sent to you 2-3 days prior to the execution.

If you do not wish to transfer the RD maturity amount to the travel partner, you have to submit the SI cancellation request at the branch before the actual date of transfer. If the transfer has already been completed, you will have to get in touch with travel partner directly for refund.

If you wish to stop the RD, interest will be paid for the tenure the RD remained with the bank or the contract rate, whichever is lesser.

Yes, you will receive a debit card and a cheque book. Regular bank charges, if any, will be applicable.

No, we cannot start the Holiday Builder RD through Net Banking/Mobile Banking. You will have to visit your Branch.

Yes, you can open the account with the bank. However, you will have to submit the Form 60. Also, without a PAN Card, a higher TDS will be applicable on your account.

No, the Kotak official is not allowed to collect cash. You will have to first deposit the cash into your Savings Account at the branch directly. The RD payment will then be deducted from your SA.

A bank representative with a valid ID will visit you to collect the necessary documents including initial payment cheque.

One has the leeway to confirm/change their holiday destination by the end of the third month post singing up for a RD. Ideally the departure date will be after 30 days post transfer of funds from respective banks to Thomas Cook or/and submission of necessary documents for Visa processing in case of International holidays, whichever happens last.In case of change in the destination where the tour cost is higher than determined earlier at the time of opening an RD, the difference will have to be topped up once the funds are transferred from respective banks to Thomas Cook.

For example: If a customer opens an RD with an EMI of Rs.4200 and wants to upgrade to a holiday where the RD EMI is Rs.5200, he/she can open an additional RD of Rs.1,000 and once the Rs.4200 maturity happens ( he gets Rs. 4200 as top up here) this needs to be transferred to Thomas Cook and we will start planning for his holiday 3 months hence (he can take holiday immediately on transfer of 1k maturity within 3 month).

In case of change in the destination where the tour cost is lower than determined earlier at the time of opening an RD, the difference will be credited to the customer in a gift card which will be redeemable at all Thomas Cook outlets.

For example: If a customer starts RD with an amount of Rs 5200 pm. (plans Singapore and Malaysia) but in the 3 month planning period he/ she comes back with request that he/she would like to go to only Singapore which should be RD amount of Rs 4200 pm. so what do we do with the excess amount and does he get paid Rs 4200 as the 13th installment or Rs 5200. He/she will get paid Rs 4200 as the 13th installment and the excess amount if it has gotten transferred will be refunded as a gift card.

Yes. There will be fixed departure dates.

One is allowed to cancel their holiday and Thomas Cook will not levy any penalties. Once the fund towards the holiday is transferred by the bank, cancellation policies governed by Thomas Cook will be applicable.

A client can break the RD and travel with Thomas Cook in between unless he pays for the whole package. In this case Thomas Cook's Holiday Savings Account policy will not be applicable and the client will be treated as an Ad Hoc opportunity.

Yes you can use partial amount for travel but it will be treated as an ad-hoc booking. The original agreement for Holiday Savings Account will be considered void in this instance.

In case of 2 people traveling while 3 have booked, we will honor the same and the difference will be credited to the customer as gift card.

Yes, you can open a Recurring Deposit in a joint name.

The first applicant can be a minor with a major guardian being a signatory.

Yes, there is a nomination facility on the Recurring Deposit account.

Premature withdrawals are allowed, but no partial withdrawal is permitted.

The defaulter will be penalized as per prescribed Bank norms.

There is a penalty of Rs 1.50 per Rs 1000 per month which is levied on unpaid installments. If six consecutive installments are unpaid, the Bank reserves the right to close the RD account. The interest rate applicable on such closed accounts will be as per the premature withdrawal policy of the Bank.

Right now there is no overdraft facility for Recurring Deposits.

Partial payments are not possible.

If you wish to prematurely liquidate your Recurring Deposit. We request you to submit your Recurring Deposit advice or written instructions, duly signed by all account holders, at the branch for premature liquidation of your Recurring deposit.

Alternatively, you can liquidate your Recurring Deposits through NetBanking. This facility will be available for Recurring Deposit held under "Sole Owner (SOW)" relationship only and which are booked from Singly Owned Savings or Current Accounts.

No. Interest is only paid when the Recurring Deposit account is closed, and on maturity.

No it is not possible to change the tenure and installment due date, (auto debit date). We request you to open a new Recurring Deposit with the desired due date and tenure.

The date of your monthly RD installment will depend on the date you opened your RD account.

Yes. Minor between the ages of 7 years to 18 years can apply. However this is subject to a major guardian being a signatory for Rd account opening. Rules vary from bank to bank; Kindly refer RD opening form for details.

The travel date can be anywhere between the 31st day to the 120th day post transfer of funds and submission of all necessary documents.

Customer will get the booking form, terms and conditions booklet and the itinerary details of all destinations covered under Holiday Savings Account.

Ideally the departure date will be after 30 days post transfer of funds from respective banks to Thomas Cook or/and submission of necessary documents for Visa processing in case of International holidays, whichever happens last.

Name change will be allowed till 3rd month post opening an RD account. Additional people can go but they will have to pay the rate prevalent at that time for the package. They will be considered as ADHOC customers. However their inclusion to the holiday is subject to availability of seats and accommodation.

Yes. The published cost includes ST. Any change to the tax structure (prescribed by the Government of India) will be charged on a pro rata basis.

If you choose to close your RD account prematurely, the interest will be paid @adjusted rate. The adjusted interest rate calculation will be as follows: -

The rate prevailing at the time of booking of the RD applicable for the period for which RD has run will be used as the reference rate

Premature penalty of 1% will be levied on the same as per policy

Reference rate minus the penalty will be the adjusted rate

Interest will be paid on this adjusted rate